A state of are all in one contact center solution, Truly one of the major benefits that we were able to attain from a solution such as this was improved analytics and reporting capabilities. With our previous solution we were very limited with the canned style reports that we had. Now, we're able to have a lot of robust reports to see real time statistics.
We have improved disaster recovery, we're leveraging NetSYS geographically diverse data centers. We have a 99 % Service level agreement with them and we're able to keep all the callers in queue if we have any type of premise based issue that we need to deal with. In the last 3 years since we've been using the SmartCALL solution, we've actually grown 239%. The ability to scale to meet that growth rate is really important to us.
We spent about 12 months. comparing the different offerings and in the end we decided to go with SmartCALL for a variety of reasons but mainly because of their reputation in the industry, the flexibility, the resiliency of their platform and moreover because we realized the we believed that the cloud and moving your telecommunications infrastructure to the cloud is really the future.
The addition of SmartCALL Workforce Optimization products haven taken my contact center to the next level of excellence.