Contact Center
SmartCall Contact Center software helps deliver a seamless experience across every channel and every touchpoint without missing a beat whether in the cloud or on-premises. From mobile and IVR self-service to agent-assisted conversations. From inbound and outbound voice, email, SMS, chat and social. All while leveraging customer profiles and preferences to drive personalized interactions.
Call Center Capabilities Overview:
Cloud Contact Center
Use the power of the cloud to effortlessly keep up to date with the latest customer engagement technologies that boost customer satisfaction while enjoying the advantages of first-class contact center.
Automatic Call Distributor (ACD)
Automate the entire inbound customer interaction from selfservice, to contact routing, to agent skill selection, to contact recording and post-inquiry surveys.
Experience Continuity
Preserve context and continuity when consumers move from selfservice to liveservice, switch between channels, or even when they switch between proactive outbound communication.
CRM Integration
Make the best use of an enterprises CRM data where it counts most on the front lines of customer service.
Multi-Channel
Customers demand a broad range of ways to contact businesses including voice, email, web chat, IM, SMS and social channels dont fall short of their expectations.
Audio and Video Chat
With a push of the button, make possible audio only or audio and video conversations between enterprise contact centers and customers on the Web or mobile apps.
Make it Social
Develop a holistic social strategy that includes digital marketing or customer care as an integrated part of consumer engagement strategies.
SMS
Give customers the convenience of using the same toll free number to call or text your contact center.
Call Center and related product folio:
SmartcallCall Center Dialer:SmartcallCALL Predictive Contact Center Dialer increases contact rates, and brings agents productivity to the MAX while reducing costs.
IP / PBX
IP PBX to Corporate Houses from across the world, helps to minimize their monthly Telephony expenditure while providing a more efficient channel of communication.
IVR System
SmartcallCALL IVR is a technology that automates interactions with telephone callers and route sales, support or billing inquiry to concern department.
Live Chat
Live Chat is a instant messaging solution for website. It enables site owner to see online users and have real time conversations with them.
Voice Logger
Voice Logger brings fullfeatured advanced voice recording solution along with daily reports of complete call logs.
Video Phone Service
Using SmartcallCALL video phone service, you can make and receive unlimited high-quality video phone calls across the globe
Web Conference
Smartcall web conferencing solution allow participants in a meeting to see and hear each other, making for an interactive conference.