Dialer is an outbound/inbound telephone automated system.
Call phone numbers on websites with just one click and call.
Call Recording along with Advanced and analytical logging.
SmartcallCRM makes adaptable,cost effective, and easy to use cloud
SmartcallIVR systems for the callers and customers.
we provide Email Solutions for best small bussiness.
we provide Web Chat for customer real time experiance.
Video Telephony for the better customer srevice.
for the creative ideas,thoughts share via video coference.
SmartcallCRM makes adaptable, cost effective, and easy to use cloud .
Customizable IVR System,Personalized Voice Mail,Call Forwarding.
SmartcallIVR is a technology that automates interactions with telephone callers.
Multichannel contact centers give customers the flexibility to choose the method of contact that makes the most sense for theme at any.
Also know as an IP PBX, Unified Communications system or bussiness phone system, a PBX acts as the central switching system for phone calls within a business.
A hosted contact center offers all the utilities associated with running a customer service outfit with a pay-as-you-go plan.
Outbound Call Center Suite is a flexible tool that allows contact centers to manage optimal outbound campaigns. Algorithms allow for maximum customer contacts in a minimal amount of time, while targeting precise campaign sales and service objectives. Outbound call center suit is effectively used for outbound calling process like telemarketing, collection, survey etc. to achieve maximum productivity of Agents.
Inbound CallCenter Suit- Automatic Control the distribution of your inbound calls to available agents and reduce processing times for higher customer satisfaction and quick response time. It also provides personalized routing scripts that can be modify at any time. It helps in Agent performance like first call resolution (FCR), average handle time (AHT) and time in queue.